Frequently Asked Questions


Q. I just placed an order, now what?

A. What happens now is we will pack your order. An email will be sent to you showing your final price.  Feel free to text us if you don't hear from us right away at 231-655-0554 or send an email. If you would like a specific time or day for pick up just ask and we will do our best to make it work. 


Q. Do you have a storefront?

A. No, we do not have a storefront at our farm. All orders must be placed online. Please do not come to the farm unless you have placed an online order and have scheduled a pick up time.


Q. Is your meat fresh or frozen?

A. All of our meat is frozen.


Q. Why is my order price different than my final price?

A. Everything is packed according to weight. We only want you paying for what you get. This might mean you pay less sometimes or a little more than the estimated order price. If you would like a specific sized piece please comment when ordering. 


Q. When can I pick up my order?

A. Although we have specific days and times on our website for ordering and pick-up we are very flexible with pick-up days and times. If you put a comment in when you place an order of what day or time you would like to pick up we can make that happen.


Q. I need some meat immediately, can you deliver or can I pick up today?

A. The answer is usually yes. Please send a text to 231-655-0554 or an email to melissa@upnorthheritagefarm.com before you place your order to confirm. We are usually around to make this happen, but remember we are a small family farm and we might be out at times.

 

Q. I am not coming up in your delivery area, will you still deliver to me?

A. Send us an email at info@upnorthheritagefarm.com or text/call 231-655-0554 and we can discuss possible delivery. We have a general delivery zone but can we do go outside of it and make special deliveries further away.


Q. Do you ship?

A. At this time we are currently not shipping meat. Our goal is to be able to provide our local community with the best meat you can find without the need to ship. Keeping a minimal carbon footprint is important to us. To ship meat and keep it frozen it requires a lot of extra packaging and resources. If you are not in our local delivery area and still want to order, let us know. We have done numerous drops around Michigan and Illinois when we are traveling.


Q. I am having issues with placing an order online or I am not great with navigating the internet, what should I do?

A. If it is a simple fix just sent an email or text. If you are not sure what to do just give me a call at 231-655-0554. I can help you out or even sign you up and place an order for you.



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